Frequently Asked Questions

Everything you need to know about shopping with Kouvr

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days for domestic orders. International shipping can take between 10-21 business days depending on your location and customs processing.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the garments are free from makeup, perfume, or signs of wear to qualify for a full refund.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring your bust, waist, and hips to compare against our specific garment measurements, as sizing can vary between collections.

Which payment methods do you accept?

Kouvr accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are the materials used sustainably sourced?

At Kouvr, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with fair-trade certified factories.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You have a 60-minute window after checkout to request a cancellation or address change by contacting our support team.